Online FAQ's

Please call our office toll free at 1-888-560-2218 to have your password reset.

Member Savings does not charge a fee for online banking. There may be charges incurred on some the transactions that you complete. For more information on any account or banking related fee’s please see our membership packages page.

You can find the Online Banking login at the top right hand corner of membersavings.ca .Click the orange "Internet Banking" button. You will be brought to https://www.membercu-ibank.com/login.html. From there you will be asked for your Login Name and Password. Feel free to add this to your browser's favourites list for future reference.

The very first time you log into your online banking you will be asked to complete the Account Setup process. This is a 3-4 step process to help you personalize your online banking experience. You will be asked to set up 3 security questions and answers and pick a security image with security caption. Your last step will be changing the temporary password that was provided to you to a new password that meets all of our security requirements.

You will be asked to log in with a login name and password that no one else should have access to. From there you may also be asked a Personal Verification Question. Next, you will look for your personalized security image and caption to ensure you're logging into your secure Member Savings account.

To register a new bill to your online bill payment list, log into online banking, select the “Pay Bills” tab. Select the “New payee” option. Once you are on the “Add New bill” screen you can search for the merchant name by scrolling through the drop down list. If there is a bill you need to pay and you do not see the merchant listed, please call our office toll free at 1-888-560-2218 for assistance.

Please contact our office as soon as possible to ensure the payment has not been processed, in which case we cannot make changes to it. If you are looking to cancel or change a payment that has been made in the past, please contact our office to initialize a trace.

To obtain the necessary information required to receive a wire to your Member Savings account please call our office toll free at 1-888-560-2218 or visit our branch.

Once logged into your online banking, on the left hand side click on the tab “Extra”, then click “Estatements”. Here you will be shown a list of each month a statement was produced. Click on the month you are looking to see and a new pdf document will open. This can either be saved or printed for your convenience at no cost.

All you need is their email address and to make sure they have an account at a financial institution that supports Interac e-Transfer®. You do not need to know their account number or other private information.

Yes, the maximum is $3,000 in a 24 hour period. The weekly maximum is $10,000 and the monthly maximum is $20,000. These limits are all per online banking logged in account, i.e. each joint owner of an account has their own limits.
The incoming transfer limits are $10,000 per transaction, $10,000 per day, $25,000 per week, and $50,000 per month.

Interac e-Transfer®s can be cancelled as long as it hasn’t been accepted by the receiver. The funds will be returned to your account. The service charge will not be refunded.

When you send an Interac e-Transfer® the funds will be taken from your account immediately.

Yes, Interac e-Transfer®s expire after 45 business days. At that point, if the receiver has not accepted the transfer you will receive an email requesting you to redeposit the funds by clicking on the included link.

Yes, Interac e-Transfer® is safe and secure. Remember to always keep your online banking password information private.

The cost is $1.00 per transfer. This is a surcharge at the time of transaction, and is in addition to regular transaction (withdrawal) or monthly package fees. This service is free of charge for Members with our Platinum Membership package.

No, there is no charge to accept an Interac e-Transfer®.

Yes, a charge of $1.00 applies to all Interac e-Transfer®s. To transfer funds to another Member Savings account holder at no cost, you can set up your accounts as related online. To have this set up talk to one of our Member Service Representatives for assistance.

The Interac e-Transfer® tab pops up as a new page, and sometimes this tab can open up behind the current browser page you are have opened. If you minimize or click to look through all of your open tabs you will see the Interac e-Transfer® page. This could be the case on your desktop, tablet or phone. Please contact our office toll free at 1-888-560-2218 if you are still having difficulties.

Yes. With Deposit Anywhere™ there are no additional security concerns beyond those currently associated with physical cheque deposits.

Deposit Anywhere™ is only available through Member Savings’ Mobile Banking app which can be downloaded through Android Google Play™ or the iPhone App Store.

Deposit Anywhere™ is compatible with the following smartphone operating systems (OS):

• iPhone
• Android

Once your cheque is successfully deposited through Deposit Anywhere™, please write “Deposited via mobile” on the back of your cheque.
Please hold on to your cheque for 30 days after your deposit just in case Member Savings has any questions regarding the deposit.
After those 30 days, please shred and dispose of the cheque.

Your funds will show up immediately into the account which you made the deposit to. A standard five day hold will be applied to all cheques deposited through Deposit Anywhere.

There is no charge for using this deposit service.