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Business Hours

Regular Business Hours
Monday to Friday: 8:30 am – 4 pm

Teller Hours
Monday to Friday: 10 am – 3 pm

Mobile and Online Banking available 24/7

Corporate Office

55 Lake Shore Blvd. East, Toronto, ON M5E 1A4

Phone: 416.860.1072
Toll-free: 1.888.560.2218
Telephone Teller: 416.640.0686 or 1.888.560.2218 
Fax: 416.860.3682

Are you experiencing an unresolved Member Service Issue? 

We pride ourselves on providing the highest level of customer service, however if you have a problem that hasn't been resolved to your satisfaction please contact the Chief Executive Officer:

Sharon KentChief Executive Officer

Employee Name Position Telephone #  
Sharon Kent Chief Executive Officer 416.860.3670  
Tom Elsdon Vice President, Lending Operations  416.860.3671   
Marcia Downer Member Services Supervisor 416.860.3672  
Lisa Churcher Member Services Representative 416.860.3673  
Carlee Churcher Member Services Representative/Accounting Coordinator 416.860.3674  
Betty Anne Flynn Investment Specialist 416.860.3675  
Amanda Huinink Marketing & Business Development Coordinator 416.860.3681  
Veronica Joyner Senior Loan Officer 416.860.3676  
Joy Laurin Loan Officer/Administration 416.860.3677  
Suzy Pereira Member Services Representative 416.860.1072  
Michelle Winstone Member Services Representative 416.860.3678  
Karyn Smith Senior Loan Officer 416.860.3679  
Barbara Vincent Special Projects 416.860.3680  

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